War Child UK uses Salesforce to manage relationships with our donors, supporters and stakeholders including recording all donations made to the organisation. War Child’s Database Assistant will be responsible for the monthly delivery of the income & data reconciliation processes for the Supporter Engagement team, which includes liaising with a wide range of external agencies and the website to successfully download and query files, updating and creating new supporter records on the database, processing cheques and payment requests, and working closely with the finance team to ensure all anticipated and banked income tallies correctly. As well as this, with the support of the Database Manager and Senior Data Manager, you will be responsible for carrying out regular data selections required by the Supporter Engagement team, using existing tools and processes to extract data cohorts which are accurate, delivered in a timely manner and fulfil the brief of the campaign manager or stakeholder. This will support a range of fundraising campaigns and journeys for channels such as email, telemarketing, SMS and direct mail. The post holder will also work closely with the Database Manager and the Senior Data Manager to support and maintain regular database processes, data cleansing and other database-related functions which happen on a monthly or quarterly basis. This may include working with external database agencies such as Marketing Cloud and Salesforce Aside from these core duties, from time to time you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may including supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and record updates, processing invoices and maintaining and updating team rotas and trackers.
Your responsibilities
· Delivering the monthly data-reconciliation and income-reconciliation processes, which include downloading and uploading data files, liaising with external agencies & the finance team, checking for and correcting inaccuracies and updating supporter records.
· Carrying out regular data selections in line with data briefs for email, telemarketing and direct mail communications, supporting the wider Supporter Engagement team deliver on their fundraising goals.
· Maintain and carry out regular database processes including data cleansing and adding new users, working closely with the Database Manager.
· Support the Database Manager and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user trainings and being on-hand for day-to-day technical support when the Database manager is unavailable.
· Working with external partner ( i.e. telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
· Spotting and reporting database glitches and problems.
· Helping to test and resolve issues on Marketing Cloud.
· Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
You are
· Someone who has experience of using a database to carry out day-to-day tasks and who understands their importance for organisations such as War Child. Charity / NGO experience would be an advantage.
· Someone with excellent attention to detail, and good numeracy skills.
· A great communicator who is able to manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
· Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
· Able to learn new processes and systems swiftly and diligently.
· Able to work under own initiative, take instructions from others and work well as part of a team.
· Experienced in carrying out administration tasks and processes in an office setting, with good knowledge of Microsoft Office, specially Excel.
· Keen to learn more about the inner workings of database management.
All candidates for roles based in London are required to have the right to work in the UK.
How to apply:
· Please download the application pack from https://www.warchild.org.uk/who-we-are/jobs
· All applications must be sent to recruitment@warchild.org.uk by 11:59pm on 31/08/2021
· Due to limited resources, we will contact only the shortlisted candidates.
· Interviews will be held the week commencing 06/08/2021
